上台或笔记本电脑时 推荐使用最新版 染色体或 firefox.If you're using an alternate browser, please ensure you're using the most updated version of that browser.To access live or on-demand video, you will need a download speed of at least 1.0 Mbps (1,000 Kbps) for standard definition broadcasts and 3.0 Mbps (3,000 Kbps) for high definition broadcasts.可测量下载速度www.speaptest.netOur broadcasts are also compatible on any Apple mobile devices running iOS 7 or later and on Android devices running OS 4.4.4 or later.If you're wishing to view the broadcasts on your TV, we suggest using AppleTV to wirelessly stream content from a Mac or Apple mobile device – or connecting an HDMI cable from your computer or device to your TV.一些智能电视也可以访问流,但我们不能保证兼容性

如果您有问题加载门户或访问计算机内容, 请确认你使用最新版本 染色体或 firefox.我们还建议清除浏览器 缓存退出网页浏览器并尝试重开门户

While viewing a broadcast on a tablet or computer, you will see either 2 or 3 icons at the right of the event description bar near the top of the portal.first图标提供全视图选项,视频展示最大化门户The second icon offers a split view and is helpful if the client is utilizing any other features, such as Twitter feeds or live stats updates.If you're watching a live sporting event and the client has live stats available, the third icon offers a "stats heavy" window with rich statistical information and a minimized video or audio player.Additionally, you can watch up to four events simultaneously in the portal by clicking on any of the view icons at the bottom of the video player, and selecting another available event.

if you're trying看免费直播事件或点播事件, 通常不需要创建帐户或签名For live events, simply click on the "Watch" or "Listen" icon and you'll be redirected immediately to the portal page for the event.If the portal is set up on a pay-per-view or pay-per-listen basis, you will be required to register or sign-in, and you'll be guided through the steps after clicking on the icon for any event.

If you're experiencing video or audio playback that skips, freezes or buffers, please ensure you have sufficient bandwidth and computer resources available.现场有连接问题时也可以缓冲If you're not experiencing video or audio playback issues, but encountering other issues, such as pixellated video or distorted audio, there are very likely issues at the originating site.We work proactively with our partners to address these issues and are generally able to resolve them in a timely manner, but certain conditions are outside our control.Please click the "Submit Support Request" link inside the "Help" tab if you need assistance addressing issues.

最有可能的是,Safari设置浏览专用模式 。请关上Pript模式并重加载页面

存档广播可登录门户标签Keep in mind that our staff manually edits and prepares the archives for most audio-only events before they are posted to the portal, so please allow up to 72 hours or more for those to become available.视频档案大都紧接事件后提供Keep in mind that many clients choose not to archive some or all of their events, or choose to password-protect their archives.请求密码提示时,请直接联系客户端

If you don't have any issues with the audio or video playback, but have a complaint about an element of the production, you can use the "Submit Support Request" link inside the "Help" tab.While Stretch Internet does NOT produce the broadcasts and makes no warranties about the content of any broadcast, we can relay your comments or concerns to the school producing the event.生产相关投诉实例包括摄像头操作差、误报、事实不准确等

数据库模块使用多所学院使用软件生成的XML代码However, the only sports that include live stats output are soccer, field hockey, volleyball, basketball, ice hockey, baseball, softball and lacrosse.Additionally, some schools choose not to utilize our live stats service, while others only provide live stats for home games, and that can also be contingent on the availability of a high-speed Internet connection.

Streaming traffic uses a different protocol and transfer mechanism than live stats, so it's virtually impossible to guarantee a perfect sync between the two.并记住统计数据可能不立即输入现场,这可能导致实时统计延迟If the on-site stats computer is experiencing technical difficulties, the live stats will not update.We contact our schools when the stats have not been updated for 5 or more minutes, but you're also welcome to contact us using the support link if you think there might be an issue.

可按这些步骤购买护照:
1) 端口登陆页上点击适当手表或监听图标
2)选择您想购买并点击NEXT
3) 登录用户名密码或登录新账号
4) Enter your personal and billing information (this information MUST match exactly the info on record with your credit card issuing bank) and click "NEXT"
5)输入信用卡信息并点击NEXT
(6)审查顺序细节并点击next
7) If your order is successful, you will receive a confirmation e-mail and you can access your event with15 minutes of the scheduled start time by clicking on the corresponding watch or listen icon and clicking the "Sign In" link if you're not already signed in.

If you are a paying subscriber and are unsatisfied with the quality of the product or services we provided, we will refund single-event passport fees for live or on-demand audio or video subscriptions in full if, a) there are confirmed, authenticated issues originating solely with the Stretch Internet services, including network downtime and/or latency, or, b) the broadcasting partner experiences technical difficulties which result in transmission quality deemed as low or unacceptable by the Stretch Internet support staff, and/or c) the broadcast is canceled or postponed before the completion of the event.购入赛季或全用出入证包括事件后,应请求按比例退款You should always ensure your systems are compatible with the minimum requirements outlined in the Stretch Internet FAQ section on the portal.现场活动有困难时,应立即联系我们,以便支持工作人员有机会及时解决任何问题。

可点击Help标签内“subject支持请求”链接打开支持票Please complete all of the form fields and provide as much information as possible before submitting the ticket.即时回听支持团队成员回音